![]() Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. Level 1 support is geared toward supporting phone users and making moves, adds and changes to the desktop phone environment. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. The course focuses on Cisco Unified Communications Manager version v12.0. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources and phone features, which are all important to supporting IP telephony in the enterprise network. ![]() The course teaches the concepts of IP telephony based in system administration, including its function, features and configuration. CCIE Enterprise Wireless – 350-401 ENCORĪCUCM: Administering Cisco Unified Communications Manager v12Īdministering Cisco Unified Communications Manager (ACUCM) v12.0 is an instructor-led course that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager (CUCM) System.CCIE Enterprise Infrastructure – 350-401 ENCOR.
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